Contact policies: Your primary contact person for Marriage Mentoring is Katie Sullivan. Katie Sullivan is available from 9 am to 5 pm Pacific time, Monday through Friday. Katie communicates by email and scheduled telephone call (if your package includes calls) only. Please do not text, Facebook message, or use other means to communicate.
Email policies: Please allow up to two business days for a response by email, although Company strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses.
Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.
Time Off Policy: Company is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.
Billing:You will be billed automatically every 30 days (or the nearest weekday) for recurring charges. We will attempt to charge a declined card every two days for up to ten days.
Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with us prior to initiating a chargeback.
One-on-one & Group Coaching:
Sessions will be held by Zoom, or with advance notice, by other means including telephone.
The session must be scheduled using Acuity’s scheduling calendar, and there is no guarantee that her availability will match yours.
If a session is not used within amount of time, like 90 days, it is forfeited.
If you do not attend at the scheduled time, your session is forfeited.
If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.
Payment Options: We accept debit and credit card payments only.
General Policies: You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Please email firstname.lastname@example.org to update your billing information.
Billing:You will be billed automatically every 30 days (or the nearest weekday) for recurring charges, or at intervals otherwise agreed in our contract.
Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback.
Refund Policies:Because our coaching is offered as a service, and time cannot be recouped after the service is given, we do not offer refunds for any coaching packages, online courses, downloadable files, or any other products we sell.
Delinquency Policies: If the credit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times). We will attempt to notify you for updated contact information.
Delinquent Accounts: After 30 days without payment, your account will be considered delinquent. All accounts 30 days past due may be disabled or de-activated until balances are paid in full.
Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.
Chargebacks:If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.
Collections Fees: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.
Cancellation:Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy.
Charge backs: Regardless of the outcome of a chargeback dispute by a credit card company or payment processor, we reserve the legal right to enforce our agreements and collect past due balances in court.